Effective Date : 21st Feb 2025
Last Updated : 21st Feb 2025
At The Block Data IT Solution, we strive to provide high-quality IT solutions and services. This Refund Policy outlines the conditions under which refunds may be processed for payments made through any payment methods.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- If the service or product purchased is not delivered due to technical issues on our end.
- If a duplicate payment was made due to a system error.
- If a cancellation request is raised before the service has been initiated.
- If a service provided does not meet the agreed terms and a valid dispute is raised.
2. Non-Refundable Services
Refunds will not be provided in the following cases:
- If the service has already been rendered or the product has been used/downloaded.
- If the issue arises due to incorrect information provided by the customer.
- For change-of-mind requests after successful service delivery.
- If a refund request is raised after the stipulated refund request period (see below).
3. Refund Request Process
To request a refund, follow these steps:
- 1. Contact Us: Email us at info@theblockdata.in or call 7588742940 with your payment details and reason for the refund request.
- 2. Verification: We will review your request and may ask for additional information.
- 3. Approval/Rejection: We will inform you of the decision within 10 business days.
- 4. Processing Time: If approved, refunds will be processed within 10 business days, and the amount will be credited to the original payment method via payment providers.
4. Chargebacks & Disputes
- If you initiate a chargeback with your bank or Payment gateway, we reserve the right to dispute it.
- Any fraudulent chargeback claims may lead to account suspension or legal action.
5. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of our services implies acceptance of the updated terms.
6. Contact Us
For refund-related queries, contact us at: